Email (IT) | CSU Northridge (2024)

Go to theGmaillogin pageand sign in with your@my.csun.eduemail prefix (e.g. jane.doe) and CSUN password. If you don't know your email address, log in to theCSUN Portaland go to the Student Center (SOLAR). Your student Gmail address is located under Personal Information.

If you don't have your initial password, contact theIT Help Centerin person or by phone. If you tried using your CSUN password and this did not work, reset your CSUN password and try again.

New CSUN Portal Instructions

All CSUN related emails are sent to your student email account, but you may choose to forward them to another account of your choosing.PLEASE NOTE:do not skip any steps in the process, especially step 10 or the process will not be complete.

Once this process is complete, email will be forwarded and NO copy will remain in your Gmail account. If you wish to retain a copy, use the forwarding feature in Gmail.

1. Log in to theCSUN Portal.
2. SelectProfile Options.
3. SelectmyCSUNprofile.
4. UnderPersonal Information, select theCampus Email Addresslink.
5. Add a new email address or select an existing non on-campus type email address.
6. Select theForward Tocheckbox.
7. SelectSave.
8. TheSave Confirmationscreen displays. SelectOK.
9. After saving, you will also receive an email confirmation like the one below:
10. IMPORTANT: After receiving the above email from SOLAR you will receive another email from Google asking you to confirm that you want to forward your CSUN Google email to another address. Click on the link in Google to confirm you want to forward your CSUN Google email to another email address. It may take 1-2 days to process the request once you conform by clicking on the link. Your email will not be forwarded unless you complete this final step in the forwarding process.

What do I do if I never received the verification email?

When you sign into theGoogle Accounts homepageyou will see an "Account verification needed" message there, with an option to resend the verification email.

Just click on the link there to resend the email. You can repeat the process multiple times, which may sometimes be necessary if your email provider is experiencing technical difficulties.

In short: If you have not received the email with the verification link sign in to your Google account to resend it.

An alternative to downloading Gmail content is sharing that content with another account. For example, if you want to share your CSUN Gmail account content with your personal Gmail account, you can delegate access to that account.

To share content with another Gmail account:

1. Log into your Gmail account
2. Click the Settings icon in the top right corner
3. Click See all settings
4. Click the Accounts tab
5. Scroll down to Grant access to your account
6. Click Add another account
7. Enter the email address of the person you want to add
8. Click Next Step
9. Click Send email to grant access
10. The person you shared your inbox with will receive an invitation email
11. When the person accepts the invitation, their status will change from Pending to Accepted
12. The person can switch to your account and access your inbox

• Gmail Help Center
• Downloading Google Data
• Exporting Gmail Data
• Copying Content from your School Account to Another Account
• Supported Browsers
• Google Mobile(When prompted for your username, enter your @my.csun.edu email address)
• Differences between IMAP and POP

• Using Gmail with Screen Readers
• Accessibility Information for Gmail's basic HTML View
• Gmail (Basic HTML) Guide

Please review the following storage quotas:

• Applicants: 1 GB
• Enrolled/Active Students: 25 GB
• Graduated Students: 0 GB (Their email will need to be forwarded if they want to retain the address)

An Email Management Feature in Microsoft Office 365

Clutter is an option in Microsoft’s Office 365 email designed to help manage email overload by moving “lower priority” email messages from the Inbox folder to a new folder named “Clutter”.The Clutter feature is automatically turned on in Office 365 and, if used regularly, it can reduce the number of emails in your Inbox. However, to be effective, you need to train Clutter to know which emails you wish to have moved to the Clutter folder and which you want to remain in your Inbox.

Help Clutter Work More Effectively

Over timeClutteradapts to your preferences as it records your choices and uses that information to identify similar messages in the future. But you can help Clutter learn your choices faster by doing the following:

• If you see a message that was sent to Clutter by mistake, move it from the Clutter folder to your Inbox.
• If you see a low priority email in your Inbox, move it to the Clutter folder.

You can examine the Clutter folder anytime, or once you're satisfied that Clutter has a good understanding of your email preferences, you can wait for a weekly email summary of what went into Clutter.

Turn Clutter Off

You can turn Clutter off anytime in Office 365.

1. Follow the steps at the beginning of this document to sign in to Office 365. Then, go toSettings>Options>Mail>Automatic processing>Clutter.

2. SelectDon't separate items identified as Clutter, and then selectSave.

NOTE:The Clutter folder remains in Outlook after you turn off Clutter feature.

Turn Clutter On

Clutter is turned on by default, but if you've turned it off, use these steps to turn it back on.

1. Sign in to Office 365 at:https://www.csun.edu/it/webmail
2. Go toSettings>Options.
3. On the left nav bar, go toMail>Automatic processing>Clutter.
4. SelectSeparate items identified as Clutter, and then selectSave.

NOTE:If you're using the Light version of Outlook on the web, you can access messages in your Clutter folder, but not turn Clutter on or off. Turn off the Light version of Outlook on the web inOptions>Outlook on the web versionand clear theUse the light version of Outlook on the webcheckbox. Your changes will take effect the next time you sign in.

Who Do I Contact For Help?

If you have any questions, please contact theIT Help Center.

Microsoft introduced a new feature that allows you to @Mention a person in the message and easily add them to the list of recipients.

This feature is very similar to tagging someone in a chat message and can make communicating in Outlook, Microsoft Teams, SharePoint, and other Microsoft applications more convenient.

Tips for Use

• Adding a "mention" to your messages will add that user to your To: list. The user's name will be highlighted in the message body or invite but please double-check your intent as it will also add that user to your To: list of addresses.
• Add a SPACE after the @ symbol if you do not want to @mention someone. This feature only looks for @name text with no space.

Learn more about how to use @Mentions by visiting theMicrosoft Support Site.

To Turn off the @Mentions, in Outlook for Windows

• Go toFile>Options>Mail>Send Messages
• Uncheck "Suggest names to mention"

Important note:Outlook on the web, Outlook for Mac, and Outlook for Mobile currently have no way of turning off this feature.

Visit the Email Forwarding in Office 365page.

For information on how to create and manage Majordomo lists, please review theMajordomo – Creating and Managing Lists (Administrators)(PDF)user guide.

If you need information on Class Email Lists, visit theClass Email Listspage.

Use these instructions to set up your CSUN email on your mobile device:

iPhone and iPad iOS 11 and above

1. Select theSettingsicon on your iPhone or iPad.
2. SelectMail
3. SelectAccounts
4. SelectAdd Account.
5. SelectExchange.
6. Enter the followingServerinformation:outlook.office365.com. (Note: If you are using previous versions of the iOS, you may have to enteroutlook.office365.cominformation underIncoming Mail ServerandOutgoing Mail Server).
7. In theUsernamefield, enter your username as:firstname.lastname @ csun.edu(no spaces).
8. Your mail program will find the mail settings to set up the account.

Microsoft provides step by step instructions forsetting up email from an iPhone or iPad.

Apple providesstep by step instructions for setting up email.

To delete your account, go intoSettings>Mail> Accounts- select the account and hit delete

Android

*Depending on your Android device, these instructions may vary slightly.

1. FromApplications, select theGmail Appbutton.
2. SelectSettingsfrom the dropdown menu.
3. ChooseAdd (Another) Accountand selectExchange and Office 365.
4. Enter your CSUN email address asfirstname.lastname @ csun.edu(no spaces) and selectNext.
5. Will be redirected toCSUN Authentication Login.
6. Enter yourUser IDandPassword.
7. SelectLogin.
8. Will be redirected toCSUN Duo Authentication.
9. After Duo Authentication is completed, will be redirected toPermissions requested.
10. SelectAcceptto continue.
11. All set and ready to useMicrosoft Exchanged 365forGmail App.

Microsoft provides step by step instructions forsetting up email from an Android.

OWA (Outlook Web Access) App for Phones

Downloading the OWA app provides you with a more robust email environment.The app provides additional functionality that you don't get through the set up of email on your phone.

What are the advantages of downloading the app?

• You can access your calendar to view and schedule appointments and meetings
• You can accept meeting requests through the app without worry
• You can view and organize all your contacts, even the personal contacts you create that are not part of the global address list
• If you are a task master, you can continue to create tasks

iPhone app

iPad app

Android

Log in to Webmail

Set Up Instructions (PC)

1. From theStartmenu, selectControl Panel.
2. Select theMailicon.
3. SelectMail Setup - Outlookwindow displays. SelectE-mail Accounts...
4. In theAccount Settingswindow, selectNew.
5. In theAdd New E-mail Accountwindow, do the following:
   • Enter your name
   • Enter your CSUN email address().
   • Enter your portal password.
   • Re-type your password
6. Select theNextbutton.
7. The window displays "Configuring" as it searches for your server settings.
8. If you receive the note below, enter your email address and password and select theOKbutton to continue. Otherwise, continue to the next step.
9. Configuration is successful. Select theFinishbutton to complete the set-up process.

Need Help?

Contact the IT Help Center by phone (818) 677-1400,online,or in person in (University Library, First Floor, Learning Commons).

Set Up Instructions (PC)

1. Select the Thunderbird application.
2. SelectTools.
3. SelectAccount Settings...
4. Use the dropdown arrow on the bottom left-hand corner to selectAdd Mail Account.
5. Enter yourName, CSUNemail address() andPassword.
6. SelectContinue.
7. TheMail Account Setup Windowdisplays your information.
8. VerifyYour nameandEmail Address.
   NOTE: Verify that theIncomingmail is set tooutlook.office365.comandOutgoingmail is set tosmtp.office365.comTo edit this information, selectEdit.
9. SelectCreate Account.
   Thunderbird will process and indicate that it has located your account.
   The final screen verifies your account information.
10. You will be prompted to enter two-factor authentication.
11. You will be asked to grant permissions. Proceed.
12. Your Email account will now appear in theAccount Settingswindow in the left-hand pane.

Need Help?

Contact the IT Help Center by phone (818) 677-1400,online,or in person in (University Library, First Floor, Learning Commons).

Set Up Instructions

1. SelectAccount Settingsfrom theEntouragedropdown menu.
2. TheAccountswindow displays.
3. Select theNewicon.
4. TheNew Accountwindow displays.
5. Select the dropdown arrow and selectExchangein theAccount typefield.
6. Select theOKbutton.
   Note:If the auto-detect feature does not work, a functional account can also be created manually.
7. Select theAccount Settingstab in theEdit Accountwindow.
8. Enter a descriptive label such asCSUN Emailin theAccount namefield.
9. Enter your name in theNamefield underPersonal Information.
10. Enter yourCSUN emailaddress in theE-mail addressfield.
11. Enter yourCSUN email()in theAccount IDfield underAuthentication.
12. Enter yourCSUN passwordin thePasswordfield.
    Note:You can store your password in the Mac OS keychain so that you don't have to enter it every time you access Entourage. Do not store your password if you are using a shared computer.
13. Select theAdvancedtab to configure the remaining options.
14. Enteroutlook.office365.comin theExchangeserver field underServer Information.
15. Select the box next toThis server requires a secure connection (SSL).
16. Select the boxes next toThis server requires me to log in and This LDAP server requires a secure connection (SSL)in theLDAP serverfield.
17. SelectOK.

Need Help?

Contact the IT Help Center by phone (818) 677-1400,online,or in person in (University Library, First Floor, Learning Commons).

Set Up Instructions (Mac)

1. Open theGomenu and select theApplicationsoption.
2. Select theOffice 2011folder followed by theOutlookicon.
3. FromTools, selectAccountsfrom the dropdown menu.
4. From theAccountswindow, select theExchange Accounticon or select the plus (+) sign in the lower left-hand corner. SelectExchangefrom the left pane.
5. In theEnter your Exchange accountinformation window, enter your email address, username () andPasswordandServer Information(outlook.office365.com). Leave theConfigure Automaticallyoption checked.
6. Select theAdd Accountbutton.

Need Help?

Contact the IT Help Center by phone (818) 677-1400,online,or in person in (University Library, First Floor, Learning Commons).

At this time, Microsoft recommends the following configuration steps for Mac Mail, to prevent the possibility of mail loss.

Set Up Instructions

1. SelectPreferencesfrom theMailpulldown menu.
2. Verify that theAccountsicon is chosen.
3. If the Account wizard does not open, select the+symbol in the lower left corner.
4. ChooseAdd Other Mail Account...from the list of available options.
5. Enter yourCSUNEmail Address() and enter the word “Password” in thePasswordfield.Note:This field is required but your actual password should not be entered here.
6. Select theCreatebutton.
7. Mac Mail will indicate that you have to set up the account manually. SelectNext.
8. Ensure thatIMAPis selected.
9. Enteroutlook.office365.comfor theMail Server.
10. Enter yourCSUN Email Address() andPassword.
11. SelectNext.
12. Entersmtp.office365.comforSMTP Serverand yourCSUN Email Address() andPassword.
13. SelectCreate.
14. Send a test email to confirm that sending/receiving is working correctly.

Need Help?

Contact the IT Help Center by phone (818) 677-1400,online,or in person in (University Library, First Floor, Learning Commons).

Set Up Instructions

1. Select theThunderbirdapplication from yourDockor from theApplications Folderon your
   hard disk.
2. Select theToolsmenu.
3. SelectAccount Settings.
4. Select theAdd Accountbutton.
5. Select theEmail accountoption in theNew Account Setupwindow.
6. SelectContinue.
7. EnterYour Name,Email Address() andPasswordin the identitywindow.

8. SelectIMAPas your server option from theIncomingdropdown menu.

9. Enteroutlook.office365.comin theServer hostnamefield. ThePortshould read993.
10. Entersmtp.office365.comin theServer hostnamefield. ThePortshould read587.
11. Once your screen matches the identity window, select theDonebutton.
12. SelectContinue.

13. On theAccount Namewindow, make sure that you select the appropriate descriptivelabelfor

    thisaccount preference, such as Home Account, Work Account, or Exchange Account.

14. SelectContinue.

15. On theUser Nameswindow, make sure that theThunderbird Account Wizardhas recognized

    yourIncoming User name.

16. SelectContinue.

Need Help?

Contact the IT Help Center by phone (818) 677-1400,online,or in person in (University Library, First Floor, Learning Commons).