As a worker in food delivery services, it might be challenging to find the best company for you. One of the biggest competitions is between Uber Eats vs Grubhub, two companies well known for their reputation and expertise.
There are numerous delivery companies with plenty of loyal companies, from DoorDash and GrubHub to ChowNow and Postmates.
However, most reviews you can find online are directed toward customers. There aren't that many resources for aspiring delivery drivers to look into.
While understandable, this can increase the dilemma aspiring workers have when thinking about joining the food delivery industry.
So, if you're having your doubts about Uber Eats vs Grubhub - don't worry; this article has you covered.
Here is all the comparison you might need about working for these two companies, as well as which one you should try to join.
UberEats vs Grubhub
It can be challenging to make a decision on the UberEats vs Grubhub debate immediately.
There are many things that need to be taken into consideration, and people need to look into many features before they decide which one is the best fit for them.
This is especially true for first time delivery riders, who might not even be certain where to start and what to look into!
Sure, getting information about some things might be fairly easy. For example, it's not that challenging to find Doordash base pay.
However, understanding the bigger picture is essential before you apply for any business. This is why we have looked into dozens of reviews and wrote down everything we have found.
So, without further ado, here's everything you need to know about Uber Eats and Grubhub.
Flexibility
Flexibility is very important for delivery drivers, as it gives you the possibility to better manage the balance between work and life, optimize your earnings, and maximize your work opportunities.
It also gives workers a sense of autonomy, something extremely important for motivation.
So, where do these two companies stand?
When it comes to Uber Eats, it allows workers to choose when they want to work. They can simply go online, log in, and start accepting delivery orders as soon as possible.
This allows people to have a spontaneous work schedule without the need to tell in advance when they plan to work.
The workers also have the option to choose Shop and Deliver orders, giving them another level of flexibility.
Finally, they can choose the orders they wish to deliver based on their earnings, the delivery distance, peak times, and surge pricing, as well as order complexity.
As for Grubhub, drivers also have the option to choose their own working schedule. However, they typically have to schedule it in advance, as workers with scheduled shifts have priority when it comes to deliveries.
If you're someone who prefers working casually, it might be trickier to find consistent work with Grubhub.
Their drivers can also choose the orders they wish to deliver, depending on factors such as the payment, distance and location, restaurant and customer rating, as well as peak times and bonuses they might get for delivering a certain order.
Which Company Is More Flexible? The winner in this category is Uber Eats, as its flexible work schedules are preferred by many delivery riders.
Acceptance Rate
Acceptance rate or completion rate is somewhat more challenging to determine, as most companies, including Uber Eats and Grubhub, don't publicly disclose their acceptance rates.
However, after complex research, we can come to some vague conclusions, not only about rates but about the benefits they provide.
Uber Eats encourages accepting as many food orders as possible, and a high acceptance rate can positively impact drivers in several ways, such as:
- It results in a higher number of delivery requests.
- Certain promotions, bonuses, and incentives may be tied to maintaining a high completion rate.
It's important to note that UberEats will rarely deactivate a driver's account for low acceptance rates, except if they are extremely low or if there are some other issues.
As for Grubhub, the situation is quite similar, but with a few added perks:
- Drivers with higher rates may receive priority when scheduling blocks, which can lead to more consistent and predictable earnings.
- A higher rate can also lead to receiving more delivery requests, as the algorithm likely favors drivers who consistently accept orders.
- Some promotions and incentives seem to be tied to maintaining a high completion rate. For example, if you deliver a certain number of food orders in a short amount of time, you have a chance to get a bonus.
While there is some information that GrubHub used to fire workers who haven't completed a required amount of orders, their terms seem to have changed. Nowadays, they'll rarely terminate an account just for not accepting orders, even if the rate is extremely low.
Which Company Has Better Benefits for a High Acceptance Rate? With a few added benefits, the winner of this round is Grubhub.
Support
Support is another important part of every company - not just for customers but for drivers, as well.
Both Uber Eats and Grubhub include similar processes that address the needs of their delivery riders, which include:
- A Help section on the app, where drivers can find answers to some of the most common questions, such as account settings.
- In-app messaging to a 24/7 support crew, who can help drivers get answers to some more specific problems, such as discrepancies regarding their pay.
- Both provide an online Driver Portal with extensive resources.
- Many cities covered with Uber services have Greenlight Hubs, locations where UberEats drivers can get help in person. Similarly, cities with Grubhub typically have Driver Care Centers that serve the same purpose. This includes locations such as New York City or Boston.
UberEats also has a Critical Safety Response Line in case drivers are in danger or if there has been an incident. This allows them to get adequate help directly from the company.
Grubhub doesn't have a similar system, but it strongly encourages its drivers to contact 911 in case of any emergency.
Which Company Has Better Support? Due to the existence of a Critical Safety Response Line, UberEats takes this one.
Training and Resources
If a person wants to work as a delivery rider for the first time, they will benefit from having extensive training that will teach them all the particularities about this job.
Proper resources can also help both old and new delivery riders to complete their job better and with ease.
Unfortunately, Uber Eats doesn't really provide its workers with any formal training. It focuses on online resources, in-app tutorials, and community forums.
On the other hand, Grubhub provides a more structured onboarding and training process than Uber Eats, which is aimed at helping new delivery drivers understand the platform, policies, and best practices.
Next to that, Grubhub offers in-person Driver Onboarding Sessions in most larger cities, including NYC.
These sessions may include demonstrations of the app, Q&A sessions, and practical tips.
The company also helps by providing physical resources to their workers, such as having a deal with Whizz's e-bikes. Grubhub's delivery drivers can get a discount on electric bikes, as well as various other amenities.
Which Company Offers Better Training And Resources? The clear winner here is Grubhub due to its more extensive training program and the various resources it offers.
Pay (Incentives and Bonuses)
Income is the main reason most people want to work as delivery drivers, so it's clear that it's important to understand UberEats vs Grubhub's pay.
Neither of the two companies has a fixed hourly rate. Instead, they consider several factors when calculating how much you'll get on your debit card.
When it comes to Uber Eats, this is what influences your pay:
- First off, there is a payment per delivery trip, which varies depending on the delivery distance and the amount of money the customer should pay for their food or retail order. The longer the distance and the higher the payment amount, the bigger the hourly rate will be.
- If you're delivering to a busy area, your pay will be bigger.
- Various intro promotions encourage new drivers to try Uber Eats in exchange for making a minimum dollar amount.
Also, UberEats' drivers get to keep 100% of their tips.
Not only that, but customers have the option to increase the tip up to an hour after the delivery, before drivers see the tip and final pay amount for the order. This is often called a "Hidden tip", and helps drivers increase their profit.
According to Indeed Salaries Review, Uber Eats has a salary satisfaction of 39% and an average hourly pay of $23,27.
Grubeats has a very transparent payment model, which includes these factors:
- Base pay for each delivery
- The type of delivery; the pay is often higher for retail orders or alcohol delivery than for picking food out of restaurants.
- Time spent on the road
- Delivery type
- Completion of missions and special offers, which often includes intro promotions
- Local market
- Tips
Just as is the case with Uber Eats, Grubhub's drivers keep 100% of their tips.
Also, Grubhub will make sure you get a minimum guaranteed rate for your local market if you cannot get a specific number of orders for no fault of your own.
This is one of many important reminders that a company cares for its workers.
Indeed Salaries Reviews estimates the average Grubhub's delivery driver's hourly rate to be $18,12 per hour, which is fairly lower than Ubereats.
However, after reading numerous forums and taking into account that these are just estimations, people seem to have a unified opinion that they get higher-paying orders on Grubhub.
This, combined with higher tips, will increase their earnings, which is why many drivers report actually earning more than they used to earn with Ubereats for a similar amount of work.
Indeed Salaries Reviews also states that Grubhub's Salary Satisfaction rate is 44%, which is higher than Uber Eats.
Which Company Pays More? Considering how the Salary Satisfaction Rate is more important than the estimated amount of earnings itself, the winner is Grubhub.
Payment Frequency And Methods
Most delivery companies pay their workers weekly, typically by Direct deposit on your debit card or immediate cash out after every delivery, and Uber Eats and Grubhub are no different.
When it comes to immediate cashouts, they typically cost a small amount. Uber Eats doesn't disclose what that amount is, while Grubhub states that this method will cost you $0.50 per transaction.
However, both also have special offers. In the case of UberEats, if you have an Uber Pro Card, which serves as both a checking account and a debit card, your immediate cashouts will be free.
Grubhub, on the other hand, offers free immediate cashouts to Chase Bank customers.
Which Company Has Better Payment Frequency? Both companies are winners here, as both offer the same payment methods.
Order Volume
Order volume is the final important factor to consider, and it is a tricky one.
Some people might think that a high volume order isn't a good thing, as it can leave them overworked.
However, considering how you don't have to accept every order that comes through the app, drivers can always refuse new orders when they've had enough.
A large order volume means more deliveries, which results in a higher hourly rate.
This is why it's always a good thing if the order volume is high, as it can allow you to manage your own pay.
On the other hand, if there aren't enough food or retail orders, you will have less say in how much work you'll have, and priority drivers can take all the good orders, leaving you on a minimum wage.
It's tricky to determine with exact accuracy how high the delivery rate is for either of these companies.
This depends on many factors, such as location and the hour of the day.
However, most workers have reported on forums that Grubhub has a higher request for high-paying deliveries, which means that each food delivery service will pay out more.
Also, Grubhub seems to have a higher order volume per worker, which, again, results in a higher hourly rate. This is especially useful in large cities, such as NYC, as most delivery apps have lower order volumes in densely populated cities.
Which Company Has Higher Order Volume? It's clear that the winner here is Grubhub.
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Conclusion
It's impossible to say with certainty which company is the right fit for every worker, considering everyone has their own needs and expectations.
However, based on our results, the winner is Grubhub.
If you wish to drive for Grubhub, you can count on higher benefits for acceptance rate, better training and resources for newcomers and old employers alike, and higher order per volume.
All of this results in better options for getting a higher hourly rate, which is the goal for most workers.
Uber Eats also has some good qualities, such as better support and better flexibility when it comes to working hours.
If you decide to drive for Uber Eats, you can expect to choose your working hours with ease.
Of course, you should always make your own opinion based on your own research and experience. Just because a company is suitable for someone else doesn't mean it's necessarily suitable for you.
Still, I hope this article helped shed some light on the UberEats vs Grubhub debate.
Read Also: Best e-bike for Grubhub
FAQs
Can you work for Uber Eats and Doordash?
Drivers can work for most delivery companies concurrently. They are employed as individual contractors, which means they can work for multiple delivery services without any contractual issues.
Is Grubhub cheaper than Uber Eats?
If you plan on ordering from one of these apps, UberEats is generally a bit cheaper, but only for orders that cost up to $25-$30, and only by around a dollar. Grubhub is more affordable for expensive orders, which is why drivers typically have a better payment per delivery.
Do more people use Grubhub or Uber Eats?
UberEats vs Grubhub user number is quite easy to check, and it's clear that more people use Uber Eats, which is the second largest food delivery service, right after DoorDash. . According to Business of Apps, Grubhub had around 24.6 million users in 2023. On the other hand, TechReport stated that Uber Eats had around 137 million active users that same year.
